RM
Reuben M
1 reviews | Active since Sept 2020
17 May 2021, 10:04
cancellation of clientele policy
I was recently ******* by a clientele sales person to join the client funeral plan. The person said we only checking if I qualify for the policy and that I'll be soon contacted by clientele to tell me more about the policy and to confirm if I'm interested, but to my surprise about 3 weeks later I recieved an sms from clientele informing me that they will be a debit of R238 without my consent. On the 23rd of april they debited 238 twice from my account. Can you please help me cancel this policy and refund me as I am a student and I can't afford it .
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Replies (2)
Clientele Life's replyOfficial
17 May 2021, 10:24Dear Reuben M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply17 May 2021, 10:24
Official
Dear Reuben M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
19 May 2021, 09:10Dear Reuben M
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct
Clientele Life's reply19 May 2021, 09:10
Official
Dear Reuben M
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct