AR
Angy R
1 reviews | Active since May 2021
22 May 2021, 07:54
Cancellation of clientele Policy
I was recently ******* by a clientele sales person to join clientele funeral plan. The guy said to me I'll be called by its consultant to confirm before being activated but to my surprise I received an SMS same day saying my first premium will be debited on 23rd of May and I've been using its services to cancel it but nothing is happening, (WhatsApp, emails, telephones) I don't get help. Help me so that this policy gets cancelled, I can't afford a policy
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
24 May 2021, 09:07Dear Angy R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply24 May 2021, 09:07
Official
Dear Angy R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
AR
Angy R's updateReviewer Update
08 Jun 2021, 09:19I have almost 3 weeks being told you will assist but even today you haven't cancel the policy.
AR
Angy R's update08 Jun 2021, 09:19
Reviewer Update
I have almost 3 weeks being told you will assist but even today you haven't cancel the policy.
Clientele Life's replyOfficial
23 Jun 2021, 12:22Dear Angy R,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct
Clientele Life's reply23 Jun 2021, 12:22
Official
Dear Angy R,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct