TN
Terrence N
1 reviews | Active since Jun 2019
01 Jun 2019, 07:01
Cancellation of clientele policy
I was recently ******* by a clientele sales person to join the client funeral plan. The lady said we only checking if I qualify for the policy and that I'll be soon contacted by clientele to tell me more about the policy and to confirm if I'm interested, but to my surprise a week later I recieved an sms from clientele informing me that they will be a debit of R170 without my consent. I tried contacting customer care service with no luck. Today I woke up to R170 taken from my account. Can you please help me cancel this policy and refund me as I am a student and I can't afford it .
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Replies (2)
Clientele Life's replyOfficial
03 Jun 2019, 09:32 Dear Terrence N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply03 Jun 2019, 09:32
Official
Dear Terrence N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
14 Jun 2019, 15:50 Dear Terrence N Thank you for raising your concerns and bringing this matter to our attention. By now you have been contacted by Beauty Phillips who has confirmed the findings of her investigation. We have confirmed that the policy has been cancelled as per request. We would like to take this opportunity to apologise for any inconvenience caused in this regard and assure you that the matter was escalated to the relevant management teams to address Should you require further assistance please do not hesitate to contact us again. Yours sincerely, Compliance Department
Clientele Life's reply14 Jun 2019, 15:50
Official
Dear Terrence N Thank you for raising your concerns and bringing this matter to our attention. By now you have been contacted by Beauty Phillips who has confirmed the findings of her investigation. We have confirmed that the policy has been cancelled as per request. We would like to take this opportunity to apologise for any inconvenience caused in this regard and assure you that the matter was escalated to the relevant management teams to address Should you require further assistance please do not hesitate to contact us again. Yours sincerely, Compliance Department