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Amu D
1 reviews | Active since Jun 2020
22 Jun 2020, 23:45
Cancellation of clientele life policy
I have been trying to cancel my Clientele policy but till today I still haven't received any help... and few minutes ago they debited 239 from my account
Can you please help me cancel my policy
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
23 Jun 2020, 08:32Dear Amu D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply23 Jun 2020, 08:32
Official
Dear Amu D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
24 Jun 2020, 09:58Dear Amu D, At the outset I would like to apologize for the inconvenience caused regarding this matter. We confirm that the policy has been successfully cancelled as per request and we have sent an SMS confirming cancellation of the policy. Furthermore, the refund process for policies cancelled withing the 30 days grace period was explained to you on email.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Siphesihle RodoloService Support Specialist Clientele Life
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Siphesihle RodoloService Support Specialist Clientele Life
Clientele Life's reply24 Jun 2020, 09:58
Official
Dear Amu D, At the outset I would like to apologize for the inconvenience caused regarding this matter. We confirm that the policy has been successfully cancelled as per request and we have sent an SMS confirming cancellation of the policy. Furthermore, the refund process for policies cancelled withing the 30 days grace period was explained to you on email.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Siphesihle RodoloService Support Specialist Clientele Life
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Siphesihle RodoloService Support Specialist Clientele Life