LT
Lerato T
1 reviews | Active since May 2021
06 May 2021, 04:54
CANCELLATION OF CLIENTELE FUNERAL PLAN THAT WAS MADE WITHOUT MY CONCENT
Yesterday I was ******* by a clientele sales person to join funeral policy. They said we only doing an application for golden rewards.. They also said that I'll be soon contacted by clientele to tell me more about the policy and to confirm if I'm interested and this will help them get promoted. But to my surprise I didn't receive any call from CLIENTELE, later I got a message saying that joined a funeral plan and they will debit R204 by 23 MAY. Can CLIENTELE please cancel this funeral plan because won't be able to pay that amount, as I am a student and my parents still provides for me. I REQUEST ALL CLIENTELE SALES PERSON TO STOP DECEIVING INNOCENT PEOPLE.
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Replies (2)
Clientele Life's replyOfficial
06 May 2021, 09:38Dear Lerato T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply06 May 2021, 09:38
Official
Dear Lerato T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
07 May 2021, 16:19Dear Lerato T
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated your complaint, however our attempts to contact you to obtain further information to further investigate the matter has not been successful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.
We trust you find this in order.
Regards,
Market Conduct
Clientele Life's reply07 May 2021, 16:19
Official
Dear Lerato T
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated your complaint, however our attempts to contact you to obtain further information to further investigate the matter has not been successful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.
We trust you find this in order.
Regards,
Market Conduct