NP
Nthabeleng P
1 reviews | Active since Oct 2021
18 Oct 2021, 00:39
Cancellation of Clientele debit order
I would like cancel my clientel debit order.i have sent several emails to clientele services but i never got a reply.I know nothing about the debit order , i was told they'll just send me an sms so i can see the offers and keep me in the system for incase i'm able to afford it in the future next thing R240 is being deducted from my bank account.Could you please cancel the debit order immediately,i am a student i really can't afford this nor are my parents working.I've struggling with finances the past three months due to this debit order ,i couldn't even afford toiletry.Please help me i really need it cancelled asap and i'd also like for my money to be reversed back into my account from when you started deducting money from my account as i was ******* and didn't give permission.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
18 Oct 2021, 08:59Dear Nthabeleng P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply18 Oct 2021, 08:59
Official
Dear Nthabeleng P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
18 Oct 2021, 15:34Dear Nthabeleng P,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again tomorrow to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply18 Oct 2021, 15:34
Official
Dear Nthabeleng P,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again tomorrow to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
19 Oct 2021, 13:30 Dear Nthabeleng P,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, we confirm that we have assisted with the cancellation of your policy and explained the cancellation process.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply19 Oct 2021, 13:30
Official
Dear Nthabeleng P,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, we confirm that we have assisted with the cancellation of your policy and explained the cancellation process.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life