TK
Thato K
1 reviews | Active since Mar 2021
27 Mar 2021, 00:34
Cancellation of Clientele debit order
I would like help with cancelling a funeral policy. I was ******* into joining by one of your sales agents who had told me that she was only gaining commission if I had signed up, and would further receive a call to cancel if I wasn't interested, which hasn't happened. Now my account is being debited with an amount I can't even afford, because I'm a student.
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Replies (2)
Clientele Life's replyOfficial
29 Mar 2021, 08:40Dear Thato K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply29 Mar 2021, 08:40
Official
Dear Thato K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
29 Mar 2021, 14:10Dear Thato K,
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As discussed telephonically, we explained the refund process and that the policy in question has been cancelled. You confirmed that you were satisfied with the feedback..
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Clientele Life
Clientele Life's reply29 Mar 2021, 14:10
Official
Dear Thato K,
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As discussed telephonically, we explained the refund process and that the policy in question has been cancelled. You confirmed that you were satisfied with the feedback..
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Clientele Life