LM
Lungelo M

1 reviews | Active since Apr 2021

26 Apr 2021, 08:20

Cancellation of Clientel Debit order and reverse my R506 (R253 x2) back your my account

Hi, Hello peter. Can you please help me, I have met a lady called Lungi in Tugela Ferry Mall who recruited me to join Clientel rewards. She took my details after than on the 1st of April they deducted amount of R253.00 from my account and I call Clientel service but they didn’t answer, I then wrote numerous emails asking them to cancel whatever the plan joint without my authority or agreement, I also ask them to reverse my money by they didn’t answer even now. Today the also deduct my R253.00 of SASSA R350 grant. All I want is to cancel this thing and reverse my money back. Looking forward for response my email address is : *** here is the message Standard Bank: Debit Order R253.00 INCLIENTEL*** 210423; from ***. 2021-04-26 Query?***

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Replies (2)
Clientele Life
Clientele Life's reply26 Apr 2021, 11:23
Official
Dear Lungelo M 

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman
Service Support Supervisor 
Clientele Life
Clientele Life
Clientele Life's reply14 May 2021, 13:51
Official
Dear Lungelo M 

Thank you for bringing this matter to our attention.
 
As per our telephonic discussion, an application form was received where you provided your personal details therefore a policy was created in your name .

We  confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.   We would like to apologise for any inconvenience caused in this regard.
 
We trust you find this in order.  However, should you wish to contact us again please do not hesitate to do so.
 
Yours sincerely,

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