Cancellation of a policy
<p>I ask them to cancel the policy but they didn't cancel it and the debited the money.so I want them to transfer the money back into the acc.</p> <p> </p> <p> </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Please note that the complaint lodged was received and the contents noted regarding unauthorised debits on your bank account.
We have attempted to contact you on the 02/05/2017, 03/05/2017 and 04/05/2017 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please, can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Furthermore the policy has been left on an active status as we cannot make any changes on your profile without getting authority from you as the policyholder.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Please note that the complaint lodged was received and the contents noted regarding unauthorised debits on your bank account.
We have attempted to contact you on the 02/05/2017, 03/05/2017 and 04/05/2017 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please, can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Furthermore the policy has been left on an active status as we cannot make any changes on your profile without getting authority from you as the policyholder.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist