SK
Sisonke K
1 reviews | Active since Sept 2021
14 Sept 2021, 10:28
cancellation of a life policy
I was recently *****ed by clientele's people, and I'm worried that this policy will deduct money that I don't have as I'm still a student i can not have R420 deducted every month, what will I eat. I would to cancel this policy as soon as possible. I also have a friend who is also in this situation, so you better do it now!!.
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Replies (3)
Clientele Life's replyOfficial
14 Sept 2021, 11:31Dear Sisonke K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply14 Sept 2021, 11:31
Official
Dear Sisonke K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 Sept 2021, 13:09Dear Sisonke K, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your IFA Ultimate Foundation Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply14 Sept 2021, 13:09
Official
Dear Sisonke K, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your IFA Ultimate Foundation Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's replyOfficial
15 Sept 2021, 08:20Dear Sisonke K, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your IFA Ultimate Foundation Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please note that the policy has been cancelled and there will be no deductions at the end of September. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Clientele Life's reply15 Sept 2021, 08:20
Official
Dear Sisonke K, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your IFA Ultimate Foundation Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please note that the policy has been cancelled and there will be no deductions at the end of September. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life