1 reviews | Active since Dec 2022
Cancellation of a funeral policy from Clientele life
Good morning! Just 5 days ago i was ******* by a Clientele sales person to join the Clientele funeral policy with a monthly premium of R270. She said to me that it was a free application and she was checking with my card wether i do qualify for the policy or not and that i will be contacted by the Clientele in 10 days to ask further question whether i approve of the policy or not.
To my surprise, am seeing a clientele debicheck which says is registered and approved while on the other am still waiting in vain for a call from you with feather question and for me to givegive you a go ahead or not with the debicheck approval.
I am a single mom of two children and am unemployed. How will i afford necessities of my children while with a policy of a very huge amount. Honestly, i am stressed when i realise that on the 23rd of this month you will be deducting money from my account of which i dont have. I rely on R350 relief and thats meant for meeting my basic needs.
Please would you cancel the policy urgently because it gives me sleepless nights. Thank you for your admssistance in advance
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
Should you require further assistance please feel free to contact us.
Regards,
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
Should you require further assistance please feel free to contact us.
Regards,
Thank you very much for getting back to me and cancelling the policy as per the agreement.
But i am concerned with the debit order that is still active on my account and debit of R270 has been made in the morning of today. I thought the debicheck mandate has been cancelled since the policy is cancelled.
The debicheck mandate can only be cancelled by clientele life with my bank and if possible the reversal be made to my account as i really need the money as in yesterday before the schools reopens.
Please help me cancel the debicheck entirely so this doesnt occur in January.
I highly believe you will assist me put an end to the debicheck mandate.
Thank you very much.
Thank you very much for getting back to me and cancelling the policy as per the agreement.
But i am concerned with the debit order that is still active on my account and debit of R270 has been made in the morning of today. I thought the debicheck mandate has been cancelled since the policy is cancelled.
The debicheck mandate can only be cancelled by clientele life with my bank and if possible the reversal be made to my account as i really need the money as in yesterday before the schools reopens.
Please help me cancel the debicheck entirely so this doesnt occur in January.
I highly believe you will assist me put an end to the debicheck mandate.
Thank you very much.