AB
Alida B
1 reviews | Active since Mar 2015
28 Oct 2020, 08:24
Cancellation not done
Clientele life, i am dissapointed in your service. i cancelled policy for end September and they debited for October, Sent emails about 5 times, no reply. Now they debited again for November. Phoned them today and they tell me it was never cancelled, although I have all my emails and confirmations of receipt of these emails.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
28 Oct 2020, 08:41Dear Alida,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply28 Oct 2020, 08:41
Official
Dear Alida,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
28 Oct 2020, 14:06Dear Alida. Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply28 Oct 2020, 14:06
Official
Dear Alida. Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Clientele Life
Clientele Life's replyOfficial
28 Oct 2020, 14:57Dear Alida,
Thank you for raising your concerns with us. As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. Regarding the concerns raised, we can confirm that there was an oversight from our side regarding your previous request to cancel your policy. We have since communicated that your policy has now been cancelled as per your request, the cancellation and refund process was explained accordingly. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Thank you for raising your concerns with us. As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. Regarding the concerns raised, we can confirm that there was an oversight from our side regarding your previous request to cancel your policy. We have since communicated that your policy has now been cancelled as per your request, the cancellation and refund process was explained accordingly. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Clientele Life's reply28 Oct 2020, 14:57
Official
Dear Alida,
Thank you for raising your concerns with us. As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. Regarding the concerns raised, we can confirm that there was an oversight from our side regarding your previous request to cancel your policy. We have since communicated that your policy has now been cancelled as per your request, the cancellation and refund process was explained accordingly. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Thank you for raising your concerns with us. As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided. Regarding the concerns raised, we can confirm that there was an oversight from our side regarding your previous request to cancel your policy. We have since communicated that your policy has now been cancelled as per your request, the cancellation and refund process was explained accordingly. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life