TH
Thabiso H
1 reviews | Active since Dec 2020
15 Dec 2020, 00:08
Cancellation
I would like to cancel Clientele policy. Your sales people are schemers. They told me that they want to check if I qualify and showed me how the app works, only to get home and find debit order messages. Please cancel the policy ASAP.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
15 Dec 2020, 09:35Dear Thabiso H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply15 Dec 2020, 09:35
Official
Dear Thabiso H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
17 Dec 2020, 09:12Dear Thabiso H Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct Team has attempted to contact you without success. Kindly provide us with an alternate number or a convenient time to contact you. We look forward to your response. Yours sincerely,
Market Conduct Team
Market Conduct Team
Clientele Life's reply17 Dec 2020, 09:12
Official
Dear Thabiso H Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct Team has attempted to contact you without success. Kindly provide us with an alternate number or a convenient time to contact you. We look forward to your response. Yours sincerely,
Market Conduct Team
Market Conduct Team
Clientele Life's replyOfficial
18 Dec 2020, 15:32Dear Thabiso
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply18 Dec 2020, 15:32
Official
Dear Thabiso
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct