rM
rethabile M
1 reviews | Active since Oct 2020
14 Oct 2020, 12:57
cancellation experience
Helo I have rather an unpleasant service with this company as all they do is look for sales and not help when in need. The blocked my debit order so that i can not reverse my money. This came after i made several request for them to cancel one of my members on my policy as there has been other arrangements with this person. Id like to make it clear that i do not owe you any thing for you guys to be blocking my money coz you failed to help me even when i call .
Now i have to change my bank account coz of this creedy company that sees more to gain than to meet the customer's expectations and request.
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I need feedback on this matter. Rethabile Monaheng
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
14 Oct 2020, 13:36Dear rethabile M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply14 Oct 2020, 13:36
Official
Dear rethabile M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
rM
rethabile M's updateReviewer Update
14 Oct 2020, 14:13please ill be waiting. ID ***
rM
rethabile M's update14 Oct 2020, 14:13
Reviewer Update
please ill be waiting. ID ***
Clientele Life's replyOfficial
15 Oct 2020, 15:39Dear rethabile M,
Thank you for bringing the matter to our attention.
We confirm that we have been in contact with you and addressed all raised concerns. Please be informed that we have amended the details on the policy as per request and we have since sent a copy of the updated policy schedule.
We would also like to take this opportunity to apologize for any inconvenience caused in this regard, and assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Thank you for bringing the matter to our attention.
We confirm that we have been in contact with you and addressed all raised concerns. Please be informed that we have amended the details on the policy as per request and we have since sent a copy of the updated policy schedule.
We would also like to take this opportunity to apologize for any inconvenience caused in this regard, and assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply15 Oct 2020, 15:39
Official
Dear rethabile M,
Thank you for bringing the matter to our attention.
We confirm that we have been in contact with you and addressed all raised concerns. Please be informed that we have amended the details on the policy as per request and we have since sent a copy of the updated policy schedule.
We would also like to take this opportunity to apologize for any inconvenience caused in this regard, and assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Thank you for bringing the matter to our attention.
We confirm that we have been in contact with you and addressed all raised concerns. Please be informed that we have amended the details on the policy as per request and we have since sent a copy of the updated policy schedule.
We would also like to take this opportunity to apologize for any inconvenience caused in this regard, and assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist