TM
Thandeka M
1 reviews | Active since Oct 2017
13 Jul 2021, 16:00
Cancellation Documentation please
It takes forever for this company to forward any type of documents you request from them been having a policy with them 5 years now, their watsapp number has NO RESPONSE .... policy cancelled cause I just cant... Now its taking forever for them to forward a cancellation document... imagine if I could be in a predicament they could take forever to assist me mos ... no guys pump up your sense of emergency!!!!!
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Replies (2)
Clientele Life's replyOfficial
23 Jul 2021, 15:22Dear Thandeka M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply23 Jul 2021, 15:22
Official
Dear Thandeka M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
23 Jul 2021, 15:45Dear Thandeka M Thank you for raising your concerns with and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. You confirmed that you had received feedback regarding your concerns and your query has been resolved to your satisfaction. Furthermore we would like to thank you for the feedback given to us and we can assure you that is not the lever of service we also aim to provide. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Best regards,
Clientele Life's reply23 Jul 2021, 15:45
Official
Dear Thandeka M Thank you for raising your concerns with and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. You confirmed that you had received feedback regarding your concerns and your query has been resolved to your satisfaction. Furthermore we would like to thank you for the feedback given to us and we can assure you that is not the lever of service we also aim to provide. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Best regards,