NM
Nontokozo M
1 reviews | Active since Dec 2021
21 Dec 2021, 10:23
CANCELLATION and REVERSALS I of DEBIT ORDER
Yesterday I called clientele consultant to cancel the policy I never signed up for.She said the cancellation will proceed within the next 24 to 48 hours.Later on R305 was debited from my account. How can they take my money whereas the policy was on the process of cancellation.I never benefited nor claimed from this policy. I just want my money back please.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
21 Dec 2021, 12:02Dear Nontokozo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply21 Dec 2021, 12:02
Official
Dear Nontokozo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
22 Dec 2021, 12:23Dear Nontokozo M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and addressed all raised concerns regarding the debit after the cancellation request of your policy.
The policy has been successfully canceled on 20/12/2021 and we confirm that this was the last debit order raised in your account.
The policy has been successfully canceled on 20/12/2021 and we confirm that this was the last debit order raised in your account.
We trust that this is all you require at this time however, feel free to contact us should you require any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply22 Dec 2021, 12:23
Official
Dear Nontokozo M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and addressed all raised concerns regarding the debit after the cancellation request of your policy.
The policy has been successfully canceled on 20/12/2021 and we confirm that this was the last debit order raised in your account.
The policy has been successfully canceled on 20/12/2021 and we confirm that this was the last debit order raised in your account.
We trust that this is all you require at this time however, feel free to contact us should you require any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life