Cancellation

Dear Nandipha M, 

Thank you for raising your concerns and affording us the opportunity to resolve them.  We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised.  As discussed telephonically, we have since communicated that your policy has now been canceled as per your request and the cancellation process was explained accordingly. 

Furthermore, we would like to thank you for the feedback you provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us. 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
Yours sincerely,  Judith Mboweni Service Support Specialist Clientele Life  

Dear Nandipha M, 
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
 
Do not hesitate to get in touch with us if you have any more questions. 
   
Yours sincerely, 

Lindiwe Mabizela
Service Support Team Leader
Clientele Life