TM
Thabang M
1 reviews | Active since Sept 2023
29 Sept 2023, 15:49
Canceled debit order
I've opened the life cover before, than I call your customer service to cancel my life cover but they are still taking money every month.
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Replies (2)
Clientele Life's replyOfficial
29 Sept 2023, 15:59Dear Thabang M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply29 Sept 2023, 15:59
Official
Dear Thabang M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
02 Oct 2023, 11:09Dear Mr Thabang M At the outset, we would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on an even day and also we confirmed that you had two policies with us, one was cancelled on the 1st of September and the second plan was canceled on an even day. We trust you find this in order and that your query has been resolved, however, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Service Support Specialist Clientele Life
Clientele Life's reply02 Oct 2023, 11:09
Official
Dear Mr Thabang M At the outset, we would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on an even day and also we confirmed that you had two policies with us, one was cancelled on the 1st of September and the second plan was canceled on an even day. We trust you find this in order and that your query has been resolved, however, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Service Support Specialist Clientele Life