1 reviews | Active since Oct 2024
Cancelation of unknown policy
I met a lady today at festival mall, from the time she greeted me I told her straight away that I am not interested to open a policy. The lady then said she does not want to sell me a policy all she wants to do is to tell me about their products then she will enter my ID number and cellphone number on her phone so that her company will call me if she gave me a full explanation of the products. Then I was surprised after separating with her when I got an sms that I have to accept debit check. When I got home I took an effort to call the head office for cancelation request, while I was busy speaking with the consultant he hung up on me and never attempted to call me back, I took the effort to WhatsApp them. After I explained my complaint to the lady I was chatting with she just gave me the numbers for head office and left me just like that. I then took an effort to call them back then the lady I spoke with told me that the department I'm trying to reach has just knocked off at 16:30. All I want is for the policy to be cancelled since the company hires ****** that want to rob people their money.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified our cancellation process, as well as the cooling-off period that applies upon cancellation within the first 31 days. Furthermore, we have sent an email to the email address provided with the details of our discussion. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. Please accept our deepest apologies for the unpleasant experience you have had from inception. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified our cancellation process, as well as the cooling-off period that applies upon cancellation within the first 31 days. Furthermore, we have sent an email to the email address provided with the details of our discussion. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. Please accept our deepest apologies for the unpleasant experience you have had from inception. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life