pM
phathiswa M
1 reviews | Active since Oct 2014
10 Nov 2025, 10:25
Cancelation of the policy
They deducted the amount after 5days of joining, I waited for for the policy documents bt still didn't get them. I was told to use the app for any changes or cancelation but cannot access anything. I've been calling *** for 3weeks no answer I emailed them for cancelation they rep**** telling me that I can only cancel telephonically. I want to cancel this policy and be refunded my money as they gonna deduct again this month
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Replies (2)
Clientele Life's replyOfficial
10 Nov 2025, 11:07Dear Phathiswa M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply10 Nov 2025, 11:07
Official
Dear Phathiswa M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
11 Nov 2025, 10:48Dear Phathiswa M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised..
We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply11 Nov 2025, 10:48
Official
Dear Phathiswa M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised..
We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life