CR
Cynthia R
1 reviews | Active since May 2021
02 May 2021, 08:50
Cancelation of the policy
Good morng can you please help me by cancelling the policy cause I can't afford I they debicheck 400 in my account now my kids sleeping without eating because of the policy please help m to get my money back and cancel the policy cause the person who tell me about the policy he didn't explain too much for me my details are , Cynthia RAPHUTHING ***
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Replies (2)
Clientele Life's replyOfficial
03 May 2021, 10:49Dear Cynthia R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 May 2021, 10:49
Official
Dear Cynthia R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
04 May 2021, 10:26Dear Cynthia R
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
As per our telephonic discussion, feedback regarding the cancellation of your policies has been provided.
We have since communicated that your policies have now been cancelled as per your request and the cancellation process was explained accordingly. It was explained that we do require a notice of at least 31 days to no longer submit any debit orders with your bank and that the refund process was explained to you on even date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however do understand your frustration and apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply04 May 2021, 10:26
Official
Dear Cynthia R
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
As per our telephonic discussion, feedback regarding the cancellation of your policies has been provided.
We have since communicated that your policies have now been cancelled as per your request and the cancellation process was explained accordingly. It was explained that we do require a notice of at least 31 days to no longer submit any debit orders with your bank and that the refund process was explained to you on even date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however do understand your frustration and apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life