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Nonyukela N
1 reviews | Active since May 2015
31 Aug 2022, 16:19
Cancelation of policy
I requested to cancel my policy due to financial reasons. I sent numerous emails but no response only automatically reply. I'm surprised because today the debited money. Can this company please reverse my money and cancel it. Also send me forms to fill for withdrawal. Thank you.
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Replies (2)
Clientele Life's replyOfficial
01 Sept 2022, 10:42Dear Nonyukela N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's reply01 Sept 2022, 10:42
Official
Dear Nonyukela N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
02 Sept 2022, 07:22Dear Nonyukela N,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Ultimate Foundation Plan.
At the outset, we would like to apologize for the delay and any inconvenience you may have experienced. We confirm that the policy has been canceled and the investment value was paid into your bank account as discussed during our telephonic conversation.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust that you find the above in order, however, please feel free to contact us again if you require further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply02 Sept 2022, 07:22
Official
Dear Nonyukela N,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Ultimate Foundation Plan.
At the outset, we would like to apologize for the delay and any inconvenience you may have experienced. We confirm that the policy has been canceled and the investment value was paid into your bank account as discussed during our telephonic conversation.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust that you find the above in order, however, please feel free to contact us again if you require further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life