Cancelation of Policy and Debit Order

Item: Clientele Life
Rating: 1
Author: Botsang L

I'm really unhappy about the way you handle things. I've asked you countless times to cancel a policy but you've failed to do so. Now on the 25th of November you've debited money sent to my account and it's not even my money. How will I pay back the money as I've told you many times in the emails I've sent that I'm unemployed hence I wanted you to cancel the damn policy.

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

25 Nov 2020, 05:15

Dear Botsanga L

We confirm receipt of the concerns.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Shanitha Hanuman
Service Support Supervisor
Clientele Life

Clientele Life's reply25 Nov 2020, 05:15

Official

Clientele Life's replyOfficial

08 Dec 2020, 08:28

Dear Botsanga L, At the outset I would like to apologize for the inconvenience caused regarding this matter. Kindly note that your request has been processed and I have made an attempt to contact you without success. Furthermore, no debit orders will be raised on your personal account as from the month of December 2020 . I trust you find this in order , however should you wish to contact us again please do not hesitate to do so for further assistance.
Vusumuzi Dlamini
Service Support Specialist
Clientele Life

Clientele Life's reply08 Dec 2020, 08:28

Official