Cancelation of non approved funeral cover

Dear Thinasonke M,

  

It is our pleasure to address your concerns. We apologize for any inconvenience caused.

 

Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.

 

Please note that we will contact you again to assist you further regarding your complaint.

 

We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. 

 

Yours sincerely, 

 

Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life

 

Dear Thinasonke M, 

  

We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. 

 

At the outset, we would like to apologize for the delay and inconvenience you may have experienced.  

 

As per our telephonic discussion with you, we have assisted with the cancellation of your Funeral Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record. 

 

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 

 

We trust you find this in order, however should you require any further assistance please feel free to contact us again. 

 

Yours sincerely, 

 

Nonhlanhla Ngwenya 

Service Support Specialist 

Clientele Life