Cancelation of Funeral policy and money refund.

On the 21st of October 2020 I was stopped at a mall in Mafikeg by a Clientele Life representative who pitched a funeral policy to me, during the pitch he asked to check if I qualify for a policy little did I know that he was opening a funeral policy on my behalf. A few days later I was debited an amount of R239 which we had not agreed on and I had not received anything that states that I should approve a debit order from Clientele. I went to capitec to check whether I can reverse the money and it was not possible.

I called customer service to enquire about this and tell them to cancel the entire policy because I had not signed or approved any debit orders and also requested an immediate refund, I also wrote few emails. However I did not get any feedback.

They were quick to take my money but slow to cancel and contact me back .