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Thandazani D

1 reviews | Active since Jan 2025

08 Jan 2025, 10:55

Cancelation of Clientele perks reward

I want to cancel my Clientele Perks reward, but I've tried calling multiple times and haven't been able to reach an agent. The Capitec App also doesn't let me stop the debit. Can you please help me with this?

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Replies (2)
Clientele Life
Clientele Life's reply08 Jan 2025, 13:13
Official
Dear Thandazani D, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply08 Jan 2025, 14:26
Official
Dear  Thandazani D,

Thank you for raising your concerns and bringing this matter to our attention. 
 
We assure you of our best intentions and aim to provide excellent service to our clients. 
 
Furthermore, we confirm that we have been in contact with you to address your concerns, and feedback was provided accordingly. We explained the best possible way forward regarding the concerns raised for further assistance and we will gladly assist.
 
We however do understand your frustration and apologise for any inconvenience caused. 
 
Should you require further assistance, please do not hesitate to contact us directly. 
 
Yours sincerely, 
 
Judith Mboweni 
Service Support Specialist 
Clientele Life