AA
Annah A
1 reviews | Active since May 2024
01 May 2024, 05:01
Cancelation of Clientele perks reward
Cancelation of Clientele perks reward
I am a student and i would like to cancel clientele perks reward cause i cant afford to pay it. I tried many times to cancel it by calling them and theyll say many people are calling i should waite.i tried to also cancel it via my capitec app but it says it doesnt cancel please i need your help hellopeter.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
02 May 2024, 08:54Dear Annah A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply02 May 2024, 08:54
Official
Dear Annah A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
02 May 2024, 15:59Dear Annah A,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have attempted to contact you on the mobile number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply02 May 2024, 15:59
Official
Dear Annah A,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We have attempted to contact you on the mobile number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
03 May 2024, 15:51Dear Annah A,
Thank you for raising your concerns with us.
Our attempts to contact you on the provided number to discuss and address your complaint were not successful.
Please take note that the Perks plan has been successfully discontinued, and no more deductions will be made. The final debit occurred on May 1.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply03 May 2024, 15:51
Official
Dear Annah A,
Thank you for raising your concerns with us.
Our attempts to contact you on the provided number to discuss and address your complaint were not successful.
Please take note that the Perks plan has been successfully discontinued, and no more deductions will be made. The final debit occurred on May 1.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life