TK
Tlhole K
1 reviews | Active since Oct 2017
14 May 2020, 12:25
Cancelation matters NOT to Clientele.
As per agreement, I gave them a 31 day notice regarding my cancelation. Yet they still deducted from my account without authorisation. To top it off, they deducted 17 days prior the agreed debit date. That would make it twice in one salary cycle. I can only imagine what happens to people who don't know their consumer rights or channels to follow in case of this kind of *****. I would never recommend them.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
15 May 2020, 14:47 Dear Tlhole K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply15 May 2020, 14:47
Official
Dear Tlhole K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
18 May 2020, 21:43Dear Tlhole K
By now we have sent you an email requesting further details in order for us to access your policy.
Kindly, respond to the email.
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
By now we have sent you an email requesting further details in order for us to access your policy.
Kindly, respond to the email.
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply18 May 2020, 21:43
Official
Dear Tlhole K
By now we have sent you an email requesting further details in order for us to access your policy.
Kindly, respond to the email.
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
By now we have sent you an email requesting further details in order for us to access your policy.
Kindly, respond to the email.
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
19 May 2020, 14:32Dear Tlhole K
We have sent you emails requesting further details in an attempt to assist in resolving the concerns raised. We have also attempted to contact you with no success.
We have since not received a response from you. Should you still require assistance in this regard, kindly, respond to the email with the required details?
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We have sent you emails requesting further details in an attempt to assist in resolving the concerns raised. We have also attempted to contact you with no success.
We have since not received a response from you. Should you still require assistance in this regard, kindly, respond to the email with the required details?
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply19 May 2020, 14:32
Official
Dear Tlhole K
We have sent you emails requesting further details in an attempt to assist in resolving the concerns raised. We have also attempted to contact you with no success.
We have since not received a response from you. Should you still require assistance in this regard, kindly, respond to the email with the required details?
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We have sent you emails requesting further details in an attempt to assist in resolving the concerns raised. We have also attempted to contact you with no success.
We have since not received a response from you. Should you still require assistance in this regard, kindly, respond to the email with the required details?
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life