CM
Chrésìōn Mmakola
1 reviews | Active since Dec 2020
12 Dec 2020, 13:37
Cancelation
I am really deeply upset because one of a lady from clientele consultant with me about the life cover and she asked me to join the life cover and recheck me if I qualified. She took my bank account and filled me in clientele forms life cover and my money has been deducted without any negotiations. So I just I want the policy to be cancelled and refund my money for 3 months back.
I tried to call the clientele offices but they didn't get back to me. Today it deducted another amount.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
14 Dec 2020, 09:27Dear Chrésìōn Mmakola,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply14 Dec 2020, 09:27
Official
Dear Chrésìōn Mmakola,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 Dec 2020, 15:15Dear Chrésìōn Mmakola,
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. A solution moving forward was discussed .
Furthermore the escalation process has been sent to your cell number via SMS should you wish to escalate the matter.
Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. A solution moving forward was discussed .
Furthermore the escalation process has been sent to your cell number via SMS should you wish to escalate the matter.
Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply14 Dec 2020, 15:15
Official
Dear Chrésìōn Mmakola,
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. A solution moving forward was discussed .
Furthermore the escalation process has been sent to your cell number via SMS should you wish to escalate the matter.
Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. A solution moving forward was discussed .
Furthermore the escalation process has been sent to your cell number via SMS should you wish to escalate the matter.
Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct