KB
Kagiso B
1 reviews | Active since Jun 2020
13 Jun 2020, 01:32
Cancel the policy
I've been trying to contact clientele to cancel the debit order and policy with no luck and I'm a student and cannot afford this policy as I'm unemployed and need that R209 they debuted.
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Replies (2)
Clientele Life's replyOfficial
13 Jun 2020, 12:45Dear Kagiso B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply13 Jun 2020, 12:45
Official
Dear Kagiso B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
15 Jun 2020, 12:31Dear Kagiso B
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided and the refund process was explained to you accordingly.
With reference to the concerns raised, we confirmed that our attempts to contact and assist you with your cancellation requests resulted in no success prior to this query.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client .
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Clientele Life
Clientele Life
Clientele Life's reply15 Jun 2020, 12:31
Official
Dear Kagiso B
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided and the refund process was explained to you accordingly.
With reference to the concerns raised, we confirmed that our attempts to contact and assist you with your cancellation requests resulted in no success prior to this query.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client .
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Clientele Life
Clientele Life