NM
Nobantu M

1 reviews | Active since Jul 2019

02 Jul 2019, 21:51

Cancel policy immediately!

Im really frustrated and dissapointed at how clientele life agents targets students to tricking them into getting policies they know nothing of. Lebohang lekuba. Consultant code: B5403 ID NO. *** Was the one advertising their services to me but i ended up having a debit order i did not even approve i don't even know what is it for. I've been trying to get consultants to cancel it but nothing is happening. I wanna cancel this policy, 245 per month is just too much I won't even be able to afford it. Im not working for heavens sake! Can you assist cancelling this policy.

I did not even approve but i got this sms below

Dear Client, thank you for choosing the Clientele Ultimate Dignity Plan, Policy Number ***. You can now rest assured knowing that your loved ones will be taken care of when you are no longer around. Your first premium of R245.00 will be debited by 22 Jul. Regards, Clientele *** (142)

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Replies (2)
Clientele Life
Clientele Life's reply03 Jul 2019, 12:04
Official
 Dear Nobantu M

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Lindiwe Mabizela

Service Support Specialist 
Clientele Life
Clientele Life's reply05 Jul 2019, 15:59
Official
 Dear Nobantu M  We confirm that our Compliance Department has investigated the contents of your complaint and Millicent Kentshane contacted you to provide the necessary feedback.  The policy was taken through our Broker Chanel where an application form was completed by yourself.  As per your request the policy was cancelled, should you wish to continue with the policy we encourage you to kindly, contact us and we will be glad to welcome you back as a valued client.   We trust you find this in order and that this matter was resolved to your satisfaction.  However should you require any further assistance in this regard, please feel free to contact us again.  Kind Regards, Compliance Department