TZ
Thathaisa Z
1 reviews | Active since Aug 2023
10 Nov 2023, 11:30
Cancel policy
Someone stole my I'd number and account number and open policy without my knowledge she said she work at acarmans she opened debit order of R314 please help me cancel it
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Replies (2)
Clientele Life's replyOfficial
10 Nov 2023, 13:48Dear Thathaisa Z,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply10 Nov 2023, 13:48
Official
Dear Thathaisa Z,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
10 Nov 2023, 15:09Dear Thathaisa Z,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion with you, we have assisted with the cancellation of the Funeral Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply10 Nov 2023, 15:09
Official
Dear Thathaisa Z,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion with you, we have assisted with the cancellation of the Funeral Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life