JM
JJ M
1 reviews | Active since Oct 2019
29 Oct 2020, 05:46
Cancel Policy
On 17th of September i requested Clientele health to cancel my 2 policies. As part of the agreement i have given them the 30 day notice. After receiving cancelation letters for both my policies, i then spoke to one of the consultants and he did confirmed that i will be not be debited on the following month. But on the 20th of October one of my policy was debited and when i called Clientele health they confirmed that they will process a refund in 24 hours... I have been waiting for the refund till today. Im So disappointed
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Replies (2)
Clientele Life's replyOfficial
29 Oct 2020, 10:45Dear JJ M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply29 Oct 2020, 10:45
Official
Dear JJ M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
29 Oct 2020, 13:46Dear JJ M,
At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has provided regarding the cancellation dispute you had. Furthermore, I have confirmed the date of when you can expect the refund in your account within the next 24/48 hours. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has provided regarding the cancellation dispute you had. Furthermore, I have confirmed the date of when you can expect the refund in your account within the next 24/48 hours. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist Clientele Life
Clientele Life's reply29 Oct 2020, 13:46
Official
Dear JJ M,
At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has provided regarding the cancellation dispute you had. Furthermore, I have confirmed the date of when you can expect the refund in your account within the next 24/48 hours. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has provided regarding the cancellation dispute you had. Furthermore, I have confirmed the date of when you can expect the refund in your account within the next 24/48 hours. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist Clientele Life