LM
Lesego M
1 reviews | Active since Sept 2021
02 Sept 2021, 15:22
Cancel of funeral cover
I was ******* by lady, I was on my way to school, The lady told me that, she want to check if everything is alright, and she told me that no money of me will be debited, I went to capitec to talk with them, and they advised me to call clientele life, I did so on WhatsApp and email but nothing have been, I told them that I want to cancel this, cause I'm not working and I'm a student, but nothing, they didn't cancel, please help me , clientele life, please cancel this I beseech you
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
02 Sept 2021, 16:37Dear Lesego M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Sept 2021, 16:37
Official
Dear Lesego M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
03 Sept 2021, 14:56 Lesego M Kindly note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 03 September 2021 on the cell phone number provided to discuss and address your complaint, to no success. Furthermore, I can confirm that your policy was cancelled on even day as per your request and no debit orders will be raised on your bank account at the end of September 2021. I trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Vusumuzi Dlamini Clientele Life Insurance
Clientele Life's reply03 Sept 2021, 14:56
Official
Lesego M Kindly note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 03 September 2021 on the cell phone number provided to discuss and address your complaint, to no success. Furthermore, I can confirm that your policy was cancelled on even day as per your request and no debit orders will be raised on your bank account at the end of September 2021. I trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Vusumuzi Dlamini Clientele Life Insurance