1 reviews | Active since Apr 2019
CANCEL MY POLICY REQUEST NOW! POLICY NUMBER: ***
I never confirmed that I am definitely taking the policy and then I get an SMS saying my debit order is going off at the end of the month?? I have 31 days to cancel this so I've been trying to reach Clientele for the past 5 days to cancel this policy! They don't respond to my emails and when I try to phone they are always experiencing "technical difficulties". On the call the sales guy was pushing me to confirm that I agree to this debit order but I never did! They can go listen to the recording. I kept saying I need to read through everything 1st. I feel like I'm being ****med here. I'm not interested in this cover at all. Please cancel my request I'M NOT INTERESTED! Phone me ASAP: ********** Policy number: ********** 54
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Dear Melinda B We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. As per your request we have, since assisted you with the cancellation, should you change your mind regarding the cancellation request ,we encourage you to contact us and we will gladly assist you to reactivate your policy. We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely, Lindiwe Mabizela
Service Recovery Specialist
Dear Melinda B We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. As per your request we have, since assisted you with the cancellation, should you change your mind regarding the cancellation request ,we encourage you to contact us and we will gladly assist you to reactivate your policy. We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance. Yours sincerely, Lindiwe Mabizela
Service Recovery Specialist