NB
Nandipha B
1 reviews | Active since Jan 2023
09 Jan 2023, 15:58
CANCEL MY POLICY AND PAY MY SAVINGS
I was ******* by a clientele sales lady to joining a savings policy cover and was told I could cancel anytime I wanted and that I would get all my savings back. I have been trying to cancel but instead of a cancellation they continue debiting my bank account and I am currently unemployed.i have sent every document the requested but still no cancellation.
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Replies (2)
Clientele Life's replyOfficial
09 Jan 2023, 17:15Dear Nandipha B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life
Clientele Life's reply09 Jan 2023, 17:15
Official
Dear Nandipha B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life
Clientele Life's replyOfficial
10 Jan 2023, 15:57Dear Nandipha B,
We thank you for escalating your concerns to us and allowing us the opportunity to address your concerns raised.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
As per our telephone conservation kindly, forward us the required documents in order for us to proceed with your request.
I trust you find this in order however, should you require further assistance please feel free to contact us.
Yours sincerely,
Lebohang Makhakhe
Clientele Life Insurance
Clientele Life's reply10 Jan 2023, 15:57
Official
Dear Nandipha B,
We thank you for escalating your concerns to us and allowing us the opportunity to address your concerns raised.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
As per our telephone conservation kindly, forward us the required documents in order for us to proceed with your request.
I trust you find this in order however, should you require further assistance please feel free to contact us.
Yours sincerely,
Lebohang Makhakhe
Clientele Life Insurance