SM
Sophy M
1 reviews | Active since Apr 2021
23 Apr 2021, 09:26
Cancel my policy
I just woke up to money being debited from my account by clientele but the people who are advertising it said they were just checking if I qualify and there's a waiting period of 30 days to agree to it. Please cancel this Policy and refund my money please.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
23 Apr 2021, 10:17Dear Sophy M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply23 Apr 2021, 10:17
Official
Dear Sophy M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
26 Apr 2021, 09:03Dear Sophy M
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience caused.
By now you have been contacted by our Investigator (Millicent Maswanganyi), who provided you with feedback in terms of your dispute, and also confirmed the necessary refund process.
We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard please feel free to contact us again.
Kind regards,
Market Conduct
Clientele Life's reply26 Apr 2021, 09:03
Official
Dear Sophy M
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience caused.
By now you have been contacted by our Investigator (Millicent Maswanganyi), who provided you with feedback in terms of your dispute, and also confirmed the necessary refund process.
We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard please feel free to contact us again.
Kind regards,
Market Conduct