YM
Yaseen M

1 reviews | Active since Oct 2025

01 Oct 2025, 19:01

Cancel my Perks policy

I’m struggling to cancel my policy. I called them but they just told me they going to come back to me in the next 48 hours but I’m waiting still I called last week as well and I’m still waiting on them to call me. I’m struggling with for 3 months but no answer or help from their side

0
Replies (2)
Clientele Life
Clientele Life's reply02 Oct 2025, 07:13
Official
Dear Yaseen M,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply02 Oct 2025, 10:18
Official
Dear  Yaseen M,

We confirm that we made contact with you to provide feedback regarding the concerns raised.

Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation.  We would like to apologize for the delay and the inconvenience caused.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.

We trust you find this in order, however, should you require any further assistance please feel free to contact us again.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life