DN
Deigh N
1 reviews | Active since Apr 2021
21 Apr 2021, 20:42
Cancel life insurance
I was recently ******* by a clientele sales person to join the client funeral plan. The lady said we only checking if I qualify for the policy and that I'll be soon contacted by clientele to tell me more about the policy and to confirm if I'm interested, but to my surprise a got an sms confirming a debit order of which I didn't agree to how do I cancel the plan???
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
22 Apr 2021, 08:22Dear Deigh N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply22 Apr 2021, 08:22
Official
Dear Deigh N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
05 May 2021, 11:50Dear Deigh N,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, an application form was received where you provided your personal details, the refund process was discussed.
We confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct
Clientele Life's reply05 May 2021, 11:50
Official
Dear Deigh N,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, an application form was received where you provided your personal details, the refund process was discussed.
We confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct