ST
Siphosihle T
1 reviews | Active since May 2019
16 Aug 2022, 20:28
Cancel investment policy
On July I was offered a policy for investment from Clientele life on the conversation with the consultant who was selling the policy to me we agreed that the 1st payment should be on August but they failed to do that they deducted the amount on 15 July 2022, I sent them an email that I want to cancel the policy they rep**** to my email that I can choose that the premium should not increase annually I told them that I am no longer interested in the policy
Ever since then they have not got back to me and the 2nd payment was debited again in 14 August 2022
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
16 Aug 2022, 20:38Dear Siphosihle T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's reply16 Aug 2022, 20:38
Official
Dear Siphosihle T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
18 Aug 2022, 11:40Dear Siphosihle T, Please note that the complaint was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply18 Aug 2022, 11:40
Official
Dear Siphosihle T, Please note that the complaint was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's replyOfficial
19 Aug 2022, 12:35Dear Siphosihle T,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delayed response and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been canceled and we will refund the premiums deducted within 24 to 48 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delayed response and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been canceled and we will refund the premiums deducted within 24 to 48 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply19 Aug 2022, 12:35
Official
Dear Siphosihle T,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delayed response and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been canceled and we will refund the premiums deducted within 24 to 48 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delayed response and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been canceled and we will refund the premiums deducted within 24 to 48 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life