CANCEL IFA/CLIENTELE POLICY AND REFUND.

May you please remove me from anything related to Clientele or iFA. I was ****MED by your people, who came in, pulled me in, and signed me up to things without my knowledge. All I did was give them my ID and cellphone number, I did not authorise anything. They literally forced their way into having my bank account number, but nothing further than that. Fine. I accept that I was a victim of ************ness. However, today I had R480 removed from my account via a DebiCheck Debit Order. I had no knowledge of this.

1) My first and primary request is a refund of this amount (R480). I cannot seem to dispute this on my Capitec app. Do you even have my signature authorizing this deal? I cannot state this enough, I had NO knowlege of this. I was accosted in town by a couple of hoodlums claiming to work for IFA. They assured me I would have no money drawn from my account.

2) My second request is CANCELLATION of the Ultimate Dignity Plan. NO questions, no pleading. I want it gone. I have NO interest in your policy/funeral plans.

3) The name used to register me on your account ("Mr Jongihlathi") is incorrect. That is NOT my name as found in my ID document and bank account. My address has not even been filled in.

Who is this Mr Jongihlathi who has authorised you to take money from my account? Where does he stay, where is he from? He isn't me.

I request a refund of funds (R480) from IFA/Clientele and I am terribly dismayed and disappointed in this whole affair and the lack of verification processes. Not only did I NOT authorise anything, not only was I ganged up upon and forced to hand over these details, but the people who used my details did so using a WRONG NAME and therefore your claims to my money are invalid, as they are directed to someone else who isn't me (legally).

Thank you very much.

Please remove me and refund me. This is South Africa, economic conditions are tough for such nonsense. I have also written emails to accompany this review, with necessary attachments (documents and numbers).