Cancel IFA policy

Dear Tshepi D 
We confirm receipt of the concerns raised.
  
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
Yours sincerely,
   
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life            

Dear Tshepi D,  Thank you for raising your concerns with us.  We confirm that we made contact with you to provide feedback regarding the concerns raised.  As discussed telephonically, we confirmed that your policy was cancelled on even date and explained the refund process. You confirmed that you were satisfied with the feedback.  It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We however apologise for any inconvenience this must have caused to you.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely, 

Judith Mboweni Service Support Specialist Clientele Life