1 reviews | Active since Jun 2022
CANCEL EVERYTHING IMMEDIATELY!
I am so sick and tired with Clientele, I made a huge mistake to take out funeral cover earlier this month and after numerous emails for them to fix certain faults on the policy I have yet had anyone respond except to tell me to chat on Whatsapp. This was not just the only thing I had a problem with, the app keeps giving errors since I apparently have numerous different policies that are being deducted from my account every month and nowhere can your consultants give me answers as to what policies it is. One is a legal policy but not one person can help give me the details so I can cancel it. They direct me to your app (remember the one I keep having trouble with)! I am giving you 2 working days to fix this and cancel every single policy that has my name attached to it as I do not want to pay for things I do not want and cannot even use as I pay but I am not on your system. AND I WILL NOT CHANGE MY MIND I NEED EVERYTHING CANCELLED AS I AM TAKING MY BUSSINESS ELSEWHERE.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Best regards,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Best regards,
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been canceled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we presented the refund process and you confirmed that you were satisfied with the feedback. Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input regarding the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We however apologize for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Best regards,
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been canceled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we presented the refund process and you confirmed that you were satisfied with the feedback. Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input regarding the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We however apologize for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Best regards,