DM
DIMAKATSO M
1 reviews | Active since May 2019
10 Aug 2023, 19:52
Cancel and refund my money
Tried canceling my policy since I am a pensioner. They refused to close this account on numerous accounts try to make contact, but I get assistance from them.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
11 Aug 2023, 11:46Dear Dimakatso M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply11 Aug 2023, 11:46
Official
Dear Dimakatso M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
11 Aug 2023, 12:38Dear Dimakatso M
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on an even day.
Can you please provide us with an alternative number in order to reach you and discuss the concerns raised.
Kind regards,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
Services Recovery Specialist
Clientele Life
Clientele Life's reply11 Aug 2023, 12:38
Official
Dear Dimakatso M
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on an even day.
Can you please provide us with an alternative number in order to reach you and discuss the concerns raised.
Kind regards,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
Services Recovery Specialist
Clientele Life
DM
DIMAKATSO M's updateReviewer Update
22 Sept 2023, 09:15Good Day Vusumuzi Dlamini
Trust you are well.
Clientele deducted yesterday from my mother's account yet again. I would appreciated your URGENT responds to rectify this matter and CLOSE this as stated before. This is my mothers contact number ***
regards
Trust you are well.
Clientele deducted yesterday from my mother's account yet again. I would appreciated your URGENT responds to rectify this matter and CLOSE this as stated before. This is my mothers contact number ***
regards
DM
DIMAKATSO M's update22 Sept 2023, 09:15
Reviewer Update
Good Day Vusumuzi Dlamini
Trust you are well.
Clientele deducted yesterday from my mother's account yet again. I would appreciated your URGENT responds to rectify this matter and CLOSE this as stated before. This is my mothers contact number ***
regards
Trust you are well.
Clientele deducted yesterday from my mother's account yet again. I would appreciated your URGENT responds to rectify this matter and CLOSE this as stated before. This is my mothers contact number ***
regards
DM
DIMAKATSO M's updateReviewer Update
25 Oct 2023, 08:52Hi Vusumuzi Dlamini
Yet again today you guys debited my mothers account. No one bothered to call her. Kanti what must we do so you understand she is a pensioner? You need to refund her! Again here is her number *** or ***.
Is this going to be a monthly thing were we have to keep complaining?
Yet again today you guys debited my mothers account. No one bothered to call her. Kanti what must we do so you understand she is a pensioner? You need to refund her! Again here is her number *** or ***.
Is this going to be a monthly thing were we have to keep complaining?
DM
DIMAKATSO M's update25 Oct 2023, 08:52
Reviewer Update
Hi Vusumuzi Dlamini
Yet again today you guys debited my mothers account. No one bothered to call her. Kanti what must we do so you understand she is a pensioner? You need to refund her! Again here is her number *** or ***.
Is this going to be a monthly thing were we have to keep complaining?
Yet again today you guys debited my mothers account. No one bothered to call her. Kanti what must we do so you understand she is a pensioner? You need to refund her! Again here is her number *** or ***.
Is this going to be a monthly thing were we have to keep complaining?