Cancel and pay pay pay
My client and I find it pointless phoning Clientele IFA for service. The client wishes to cancel her policy with you and sends a signed letter to cancel immediately. Upon following up, I get told that the client must phone in and cancel. She failed to reach someone to do this... now her banking institution says she cannot reverse the debit order. Please rectify immediately
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Clientele Life's replyOfficial
17 Jun 2020, 09:11Dear Matthew T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply17 Jun 2020, 09:11
Official
Dear Matthew T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
19 Jun 2020, 09:03Dear Matthew T,
At the outset I would like to apologize for the inconvenience caused regarding this matter. We confirm that we have contacted the policy holder on the 18/06/2020 to address all raised concerns and assist with the policy cancellation as per request. We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
At the outset I would like to apologize for the inconvenience caused regarding this matter. We confirm that we have contacted the policy holder on the 18/06/2020 to address all raised concerns and assist with the policy cancellation as per request. We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply19 Jun 2020, 09:03
Official
Dear Matthew T,
At the outset I would like to apologize for the inconvenience caused regarding this matter. We confirm that we have contacted the policy holder on the 18/06/2020 to address all raised concerns and assist with the policy cancellation as per request. We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
At the outset I would like to apologize for the inconvenience caused regarding this matter. We confirm that we have contacted the policy holder on the 18/06/2020 to address all raised concerns and assist with the policy cancellation as per request. We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist