KM
Khulufelo M
1 reviews | Active since May 2024
27 May 2024, 02:22
Cancel a clientele policy and reverse my money
HelloPeter please help me to cancel a clientele policy and reverse my money. I have been ****med by clientele agents, they used my details to join a policy without my consent. Clientele has debited R298 from my account and it is not reversible.
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Replies (2)
Clientele Life's replyOfficial
27 May 2024, 11:30Dear Khulufelo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply27 May 2024, 11:30
Official
Dear Khulufelo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
30 May 2024, 10:06 Dear Khulufelo M, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards Market Conduct
Clientele Life's reply30 May 2024, 10:06
Official
Dear Khulufelo M, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards Market Conduct