EW
Elzanne W
1 reviews | Active since Aug 2021
31 Aug 2021, 16:08
Can you please assist me urgently on this matter
I was recently approached by someone advertising a funeral plan to me as he explained that i dont have to join now as i am currently unemployed and still a student so he checked all my details ensuring me that if i want to take out this policy i would have to come to their offices. My mother deposited money into my account and sadly it was deducted by clientel for this funeral policy i did not want and i am struggling to get hold of them to cancel this policy as i dont have a income
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Replies (2)
Clientele Life's replyOfficial
31 Aug 2021, 16:27Dear Elzanne D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply31 Aug 2021, 16:27
Official
Dear Elzanne D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
08 Sept 2021, 09:39Dear Elzanne D
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind Regards,
Market Conduct
Clientele Life's reply08 Sept 2021, 09:39
Official
Dear Elzanne D
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind Regards,
Market Conduct