AM
Akhona M
1 reviews | Active since Jul 2021
19 Oct 2022, 14:31
Can clientele pay my Child money that they deducted is R350 grant for unemployed not to grow their business from people who takes from nothing.
i have not being impressed by clientele lately my son meet with someone on the street from Clientele IFA brand.they say they are not making him to take a policy but when he is working it will only start taking his money if he called in to say he wants the policy .but to our Suprise client did deduct from my sons bank account not the money the deducted from its his R350 grant from government as he is not working. they even double deducted the money and claim that they cant reverse the money .i just want to know if it is even legal to put a policy for someone who is not employed.
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Replies (4)
Clientele Life's replyOfficial
20 Oct 2022, 10:28Dear Akhona M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply20 Oct 2022, 10:28
Official
Dear Akhona M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
27 Oct 2022, 09:59Dear Akhona M,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply27 Oct 2022, 09:59
Official
Dear Akhona M,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
AM
Akhona M's updateReviewer Update
28 Oct 2022, 12:46Hi
a policy has been cancelled long before.my query with you from the subject line it says can you pay back the money you have double deducted from my son's bank account. there money that is there it is a grant money R350 he is not working you took his cellphone number I'm not sure why. Because you have not called him as yet. we need the money to be refunded please attend to this matter stop answering what you have not being asked to do.
a policy has been cancelled long before.my query with you from the subject line it says can you pay back the money you have double deducted from my son's bank account. there money that is there it is a grant money R350 he is not working you took his cellphone number I'm not sure why. Because you have not called him as yet. we need the money to be refunded please attend to this matter stop answering what you have not being asked to do.
AM
Akhona M's update28 Oct 2022, 12:46
Reviewer Update
Hi
a policy has been cancelled long before.my query with you from the subject line it says can you pay back the money you have double deducted from my son's bank account. there money that is there it is a grant money R350 he is not working you took his cellphone number I'm not sure why. Because you have not called him as yet. we need the money to be refunded please attend to this matter stop answering what you have not being asked to do.
a policy has been cancelled long before.my query with you from the subject line it says can you pay back the money you have double deducted from my son's bank account. there money that is there it is a grant money R350 he is not working you took his cellphone number I'm not sure why. Because you have not called him as yet. we need the money to be refunded please attend to this matter stop answering what you have not being asked to do.
Clientele Life's replyOfficial
02 Nov 2022, 13:34Dear Akhona M,
We confirm that the necessary feedback was provided on the Life Assured.
Kindly note that in the event that your complaint is not satisfactorily resolved, you may refer the complaint to the INDEPENDENT ARBITRATOR, the escalation process has been sent to your mobile number.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply02 Nov 2022, 13:34
Official
Dear Akhona M,
We confirm that the necessary feedback was provided on the Life Assured.
Kindly note that in the event that your complaint is not satisfactorily resolved, you may refer the complaint to the INDEPENDENT ARBITRATOR, the escalation process has been sent to your mobile number.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Market Conduct