ON
Ofentse N
1 reviews | Active since Dec 2018
26 Jul 2019, 13:52
Call centre agents need better training
Please train your call centre agents to either mute themselves when having side conversations with colleagues while on a call, or leave a voice message detailing the reason for their call. I was very unimpressed with the 20 voice messages I got where the agent was having conversations with his colleagues. He also hung up on me when I explained why I was put off by all his calls
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Replies (2)
Clientele Life's replyOfficial
26 Jul 2019, 15:01 Dear Ofentse N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply26 Jul 2019, 15:01
Official
Dear Ofentse N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
14 Sept 2019, 11:21 Dear Ofentse N
By now you have been contacted by our compliance team and we would like to take this opportunity to sincerely apologise. This is not the level of service we aim to offer to our clients and can assure you that this has been escalated to the relevant Management tea.
We thank you bringing this matter to our attention and trust you find the above in order however, should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
By now you have been contacted by our compliance team and we would like to take this opportunity to sincerely apologise. This is not the level of service we aim to offer to our clients and can assure you that this has been escalated to the relevant Management tea.
We thank you bringing this matter to our attention and trust you find the above in order however, should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply14 Sept 2019, 11:21
Official
Dear Ofentse N
By now you have been contacted by our compliance team and we would like to take this opportunity to sincerely apologise. This is not the level of service we aim to offer to our clients and can assure you that this has been escalated to the relevant Management tea.
We thank you bringing this matter to our attention and trust you find the above in order however, should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
By now you have been contacted by our compliance team and we would like to take this opportunity to sincerely apologise. This is not the level of service we aim to offer to our clients and can assure you that this has been escalated to the relevant Management tea.
We thank you bringing this matter to our attention and trust you find the above in order however, should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor