SM
Sphamandla M
1 reviews | Active since Mar 2018
16 Mar 2018, 06:41
Call centre agents
I receive about 3 calls daily from your call centre agents asking to sell me something and even though ive told them so many times that I'm not interested I'm still getting those calls and this has lead to me not answering most numbers that start with 011, this is a disadvantage to me and has made me pretty sure that I will never take up a policy with a company that harasses its potential customers
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Replies (2)
Clientele Life's replyOfficial
16 Mar 2018, 09:17Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Best regards,
Clientele Life's reply16 Mar 2018, 09:17
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Best regards,
Clientele Life's replyOfficial
16 Mar 2018, 15:24Thank you for raising your concerns with us.
As per our discussion we have addressed all raised concerns and confirmed that your contact details have been blacklisted on our system as per request.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
Furthermore we would like to thank you for the feedback you gave us, we highly appreciate it and we assure you that it will be escalated to the relevant management.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,
Clientele Life's reply16 Mar 2018, 15:24
Official
Thank you for raising your concerns with us.
As per our discussion we have addressed all raised concerns and confirmed that your contact details have been blacklisted on our system as per request.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
Furthermore we would like to thank you for the feedback you gave us, we highly appreciate it and we assure you that it will be escalated to the relevant management.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,